We want you to be fully satisfied. If something isn’t right, we are happy to accept a return subject to the Return and Exchange Policy. We will review and honor returns up to 72 hours from the time you received the item(s).
- Items purchased online can be returned for a refund via post.
- Returns will only be accepted on tagged, unworn, and unused merchandise.
- We are unable to accept returns on any products unless it is a damaged / manufacturing defect / damaged during transportation / Wrong product delivered.
- femmecouture.co.in will not provide the option of exchange for any reason including colour mismatch or exchanges for size.
- In case you have ordered the wrong size, we can offer to alter it without a charge. However, shipping charges will be borne by the customer.
- In the unlikely event that your merchandise arrives damaged / manufacturing defect / damaged during transportation / Wrong product delivered, you should email us a photo of the same product. You must email us at info@ femmecouture.co.in within 24 hours of receiving your order.
- Upon authorization of returns, we will gladly offer you an exchange / store credit on a case-by-case basis.
- All returns are subject to verification by our quality team at femmecouture
- We would request you to send us mail for any return request on :- info@ femmecouture.co.in with the below mentioned details :-
- # Order Number
- # Product code
- # Reason for returning the product
- # Photo of the product which you intend to deliver back to us .
- # scan copy of shipping receipt
10.We will maximum pay for the return shipping up to USD 15.00 ( incase it’s our fault ) as credit voucher code for which you need to forward us the scan copy of shipping receipt for the same on info@ femmecouture.co.in
- Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
- The credit note will be valid for 6 months and will be given once the products are received by us in, a stable and intact position (without any wear and tear) and passed by our quality department.
- Please note that once the parcel has been sent across, a valid tracking # has to be provided via an email or a telephonic conversation so that we can trace the product and get you a confirmation once we receive it.
In case of any query or inquiry feel free to contact 24×7 helpline number : 9898777656 (IND) / (US) / (UK) / 9898777656 (WhatsApp ) / email us on :- info@ femmecouture.co.in